Questions We Often Get Asked

We have made a list of the most frequently asked questions form our customers. As always please don’t hesitate to get in touch if you have something you would like to discuss. Thank you!

Ordering and delivery

We aim to get your order to you as soon as possible by processing your order within 24hrs and using a next day delivery courier service Monday – Friday, but please allow up to 5 days for delivery.

Yes, to keep prices competitive and cover our overhead costs we ask for a minimum order of £20.

Delivery is free! All orders are delivered to your door free of charge with no hidden extras or costs.

Currently we only offer delivery to the British mainland, excluding the Scottish Highlands and Islands. (see zone DA on the following map)

Please get in touch, our details are on the contact us page of the website. As a small business, customer satisfaction is especially important to us and we aim to resolve any problem as soon as we can.

If you are interested in placing a bulk order, please contact us to discuss.

Product Information and Nutritional advice

Grain free dog food does not contain grains like wheat, corn, barley, oats and rice which some dogs can be intolerant to. Gwen’s Choice Grain Free recipes have a high meat content and include sweet potato as the main source of carbohydrate as an alternative to grains. Sweet potato is a healthy and digestible carbohydrate which is high in fibre. Fibre slows down the release of sugars keeping your dog feeling fuller for longer and helps to stabilize blood sugar.

It is vitally important that you introduce a new diet gradually, especially if your dog has a sensitive stomach so as not to cause any dietary upset. This should be done over a period of 7-10 days starting with ¼ new diet and ¾ old diet for a few days, then ½ and ½ for a few days then ¾ new diet and ¼ old diet for a few more days before making the full transition.

Adult dogs should ideally be fed twice daily, avoiding strenuous exercise for 1 hour before and 1-2 hours after feeding.

All dogs are different, the amount and type of food which is suitable for one dog may be quite different to what might suit another dog of similar size and activity. Start by looking at the feeding guide and feed the recommended amount for your dog’s ideal weight according to its body condition and activity. If your dog needs to lose weight, decrease the amount of food by 10%, likewise if your dog needs to gain weight increase by 10%, this should be reviewed every 2 weeks until a healthy body condition has been achieved. Remember to consider any extras, for example if you add fresh ingredients to your dog’s meal or give treats and chews during the day you will need to reduce the amount of food accordingly. Take care not to overfeed as this is one of the main causes of loose bowels.

Puppies under 6 months of age need to be fed more often than adult dogs and should be offered four meals a day until their four months, reducing to three times a day until 6months of age.

Generally, puppies should stay on puppy food util they are 12 months old, but it may be beneficial for some larger breeds to stay on puppy food beyond their 1st birthday.

I am a Registered Veterinary Nurse and been working in veterinary practice for over 20yrs so if you need help and guidance selecting the most appropriate diet for your dog please do not hesitate to get in touch.

Gwen’s Choice recipes use quality, nutritious ingredients, which are suitable for both working and pet dogs. Gwen’s Choice for working dogs comes in convenient 12kg “no frills” clear bags with no VAT added.

Just because your dog might be getting on in years it does not mean that you should necessarily feed them a completely different diet, just like us a good quality nutritious diet is good for you whatever your age! There are things you may need to consider in certain circumstances, such as a low-calorie diet for those with a tendency to carry a few extra pounds, a lower fat diet for those with some medical problems or a highly digestible diet for those with digestive issues. You may also want to consider adding some extra water to your senior dogs’ diet to prevent dehydration, avoid constipation and promote good urinary tract health.

Realistically a diet is only hypoallergenic if it does not contain something that your dog is sensitive or allergic to, so if you know which ingredients trigger a reaction in your dog simply look through the ingredients list and chose one that does not contain that ingredient or anything similar. Having said that there are certain ingredients that dogs generally tend to be more sensitive to including wheat, maize, dairy products, soya products and artificial additives all of which we try to avoid wherever possible.

Yes, Gwen’s Choice recipes are natural and wholesome and work well alongside raw or homecooked diets. In fact, we often add some fresh food to our own dogs’ diet such as an egg, sardine or extra veg etc.

About Gwen’s Choice

Gwen’s choice is a small family run business and is quite literally a kitchen table enterprise with everyone including the kids and dogs involved in helping with the business!

The food is is made in North Wales by one of the longest-established pet food manufacturers in the UK and was chosen by Gwen’s Choice as it is a local and ethical, family run company just like us, and they specialise in manufacturing natural recipes.
All our food contains only the finest ingredients including UK sourced meats and are free from artificial colours, additives and preservatives. Developed without any animal testing or experimentation they are certified cruelty free by PETA and recommended by Uncaged.

We aim to be clear and transparent with our customers, that is why each product has a full description and ingredients list. If you are not sure what some of the ingredients are or why they are included in a recipe, please refer to our comprehensive Ingredients glossary.

Yes, you can find us on Facebook and Instagram, we love having customers join us on our on-line community.